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My Joyous Experience With Delta

Snaggletiger

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My Joyous Experience With Delta
« on: March 18, 2010, 10:08:19 AM »
So, I'm back at work after my "Spring Break" trip to New York, which didn't happen.  Saturday morning, the family boards the plane in Atlanta and we basically sit on the runway for an hour and a half while the Captain continues to give us updates on the weather in New York until eventually he says the flight is cancelled.  Not what you want to hear but hey, I also have no desire to fly right into a freakin' storm either.  As we all exit the plane and step back into the terminal, the lady at the desk is frantically announcing that the Captain has no right to cancel a flight and to stay here...it might not be cancelled.  We wait...and wait...until she says, Da flight it do be cancelled.

Herd of cattle now proceeds to the longest line in the airport to see about getting a different flight.  The family stands in line while I sit on hold on the Delta Courtesy phone for the next available representative.  Over an hour later, a human picks up and says the next available flight she can get us on is Monday.  Sorry mam, this won't work...please cancel and refund my money.  Yes sir, it will be credited back to your card.  Okay happy family, let's go find our luggage.

We now enter the baggage claims office where after another one hour wait, we are greeted by a desk full of cheery, helpful Delta employees who are eager to assist...and that's when the fight started.

Sir, you bags are going to New York.

No mam, the flight was cancelled.

Well, day sendin you bags to you final destination.

Mam, all flights to NY were cancelled.  I am not going to NY. 

Sir, you is scheduled to be in NY on Monday and you bags will be there.

Mam, the flight was CANCELLED...I am NOT going to NY.

Yes sir, you rescheduled you flight for Monday.

(Remain calm) Please tell me how this can be when I was on the phone with Delta and confirming that my money will be refunded?  I am not going to NY, where are my bags?

Sir, it say you scheduled to go to NY on Monday and this is the baggage claims office.  You will have to go to tickets to get dat skraightened out. 

Come, happy family.  Let us see more of the glorious Atlanta airport and converse with more highly trained Delta employees.  This line is only 30 minutes.  It's now 7:30 in the evening.  I am greeted by the delightful Shalondra, to whom I explain my predicament and advise that I just want to make sure the flight is cancelled and our luggage does not make it's way to New York City.  After explaining it to her 3 more times and she gets "Assistance" from her manager, we are assured that our flight is cancelled for Monday and our luggage will remain inthe Atlanta airport; however, "Baggage Dept." is the only one that can tell us when they can bring the bags up.  Guess what campers, we get to go see the wonderful Delta employees in Baggage again.  Come with me...

Another 30 minute wait and finally, resolution to our dilemna. 

Sir, you bags will be going to you final destination in New York.

No mam, they won't.  I just got back from the ticket area that YOU sent me to and she has straightened everything out and we are not going to NY and our bags will remain here and I just need to know when we can pick them up.

Sir, she don't work in baggage.  Dis here is baggage. She don't have no say so over bags.

FINE...just tell me when we can pick up our bags.

Sir, do you know how many thousands of bags we have down there?  We can't just..

LOOK LADY, my family and I have been standing in your lines for the last 4 hours trying to get a simple question answered.  Let me make this very simple for you.  I was going to NY.  DELTA cancelled the flight.  I am NOT going today or Monday or any other day.  You just need to tell me when I can pick up my bags.

Sir, like I said, we got thousands of bags....

Bird/Pussy slams his fist down on the counter and hurls several expletives in general direction of Delta employees, fully expecting security to cuff his out-of-contol ass off to jail.  However, security is fully engaged with 2 other Delta customers who reached their boiling point just before Bird/Pussy did. 

Sir, all I can do is give you this pamphlet and you can call this number and they can tell you when you can pick up your bags.

I drag the family from the airport to find a hotel.

Next morning, the fam watches a movie while I remain on hold for the next available Delta employee.  Seems I could have gotten my question answered by the automated teller had I been able to punch in a file reference number that was SUPPOSED to be written on the front of the pamphlet by the helpful Delta employee in Baggage.  Back to the airport after it becomes clear that all Delta employees are currently assisting other customers...and will be for the next 3 1/2 days.

Next in line.  Goot moanin sir, how can I heps you?

Long, calm explanation ensues.  But wait, this girl seems to have it somewhat together.  I am told that my bags are currently en route to New York and should arrive safely around 12:00.  I am overjoyed.  She says that the lady should have given me a file reference number and here it is...and she will have my bags flown to Dothan and delivered to my door the next day.  Thank you helpful lady.  Could I perhaps speak to someone about vouchers?  I have to go to that line over there?  The one handling 486 soldiers returning from Iraq?  Come happy family, let's drive to Dothan.  We'll handle it on line or by phone.

Next day, the bags do not arrive.  A call to the Dothan Municipal Airport finds that yes, our bags are still in New York.  And no...there hasn't been one entry of instructions in to the system...not one call made...not one bit of information forwarded about what to do with the luggage.  We got the bags back yestderday afternoon.

I think I'll try Southwest next time.  Just sayin...     
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My doctor told me I needed to stop masturbating.  I asked him why, and he said, "because I'm trying to examine you."

Saniflush

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Re: My Joyous Experience With Delta
« Reply #1 on: March 18, 2010, 10:41:54 AM »
They are all 10 gallons of shit in a five gallon bucket.

Only way I secured a bag after a trip to South Florida was canceled was telling those fuckers that my insulin was in the bag they made me check.

I am thinking I am going to investigate getting a pilots license. 
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"Hey my friends are the ones that wanted to eat at that shitty hole in the wall that only served bread and wine.  What kind of brick and mud business model is that.  Stick to the cart if that's all you're going to serve.  Then that dude came in with like 12 other people, and some of them weren't even wearing shoes, and the restaurant sat them right across from us. It was gross, and they were all stinky and dirty.  Then dude starts talking about eating his body and drinking his blood...I almost lost it.  That's the last supper I'll ever have there, and I hope he dies a horrible death."

Re: My Joyous Experience With Delta
« Reply #2 on: March 18, 2010, 11:06:25 AM »
They are all 10 gallons of shit in a five gallon bucket.

Only way I secured a bag after a trip to South Florida was canceled was telling those fuckers that my insulin was in the bag they made me check.

I am thinking I am going to investigate getting a pilots license. 

I'll have to remember the insulin trick if this ever happens to me.
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The Guy That Knows Nothing of Hyperbole

Saniflush

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Re: My Joyous Experience With Delta
« Reply #3 on: March 18, 2010, 11:14:51 AM »
I'll have to remember the insulin trick if this ever happens to me.

This was only after attempting to go through the proper channels for 2.5 hours. 

Any medical condition will do.  That was the one that came to mind first.  Thank goodness it was not true or I would have already been in shock.  Still took 2 hours after that but we were the only ones who got our bag off of that flight.
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"Hey my friends are the ones that wanted to eat at that shitty hole in the wall that only served bread and wine.  What kind of brick and mud business model is that.  Stick to the cart if that's all you're going to serve.  Then that dude came in with like 12 other people, and some of them weren't even wearing shoes, and the restaurant sat them right across from us. It was gross, and they were all stinky and dirty.  Then dude starts talking about eating his body and drinking his blood...I almost lost it.  That's the last supper I'll ever have there, and I hope he dies a horrible death."

Snaggletiger

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Re: My Joyous Experience With Delta
« Reply #4 on: March 18, 2010, 11:29:34 AM »
The Rx thing didn't work with the lady to my right at the baggage counter.  She had steam coming out of her ears.  Security was "Handling" the situation to my left where this guy was wanting to know what they were going to do about his bag.  This expensive piece of luggage looked like the frame on the back was busted in half and the front looked like they had taken a box cutter to it and ripped it to shreds.

Sir, all we can do is offer you a $50.00 voucher for your next flight.

But, you demolished a $200.00 piece of luggage.

Sir, all we can do is offer you a $50.00 voucher for your next flight.

I don't want to fly with you again.  What are you going to do about this bag?

Sir, all we can do... 
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My doctor told me I needed to stop masturbating.  I asked him why, and he said, "because I'm trying to examine you."

Re: My Joyous Experience With Delta
« Reply #5 on: March 18, 2010, 11:42:01 AM »
The Rx thing didn't work with the lady to my right at the baggage counter.  She had steam coming out of her ears.  Security was "Handling" the situation to my left where this guy was wanting to know what they were going to do about his bag.  This expensive piece of luggage looked like the frame on the back was busted in half and the front looked like they had taken a box cutter to it and ripped it to shreds.

Sir, all we can do is offer you a $50.00 voucher for your next flight.

But, you demolished a $200.00 piece of luggage.

Sir, all we can do is offer you a $50.00 voucher for your next flight.

I don't want to fly with you again.  What are you going to do about this bag?

Sir, all we can do... 

So, they held this guy up for hours, mockingly offered him a pathetic voucher, and physically tore apart his luggage. 

Surely there's a lawsuit concerning psychological damage around there somewhere....  I mean, those intimidation tactics would have been torturous to a lowly customer just trying to respectfully get his bags back and go home.
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The Guy That Knows Nothing of Hyperbole

chinook

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Re: My Joyous Experience With Delta
« Reply #6 on: March 18, 2010, 11:45:17 AM »
i feel your pain esquire.  

southwest...my only beef...is they do not fly to the ATL.  
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Snaggletiger

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Re: My Joyous Experience With Delta
« Reply #7 on: March 18, 2010, 11:50:01 AM »
So, they held this guy up for hours, mockingly offered him a pathetic voucher, and physically tore apart his luggage. 

Surely there's a lawsuit concerning psychological damage around there somewhere....  I mean, those intimidation tactics would have been torturous to a lowly customer just trying to respectfully get his bags back and go home.

Nope, no lawsuit.  Dude was just pissed that they destroyed his stuff.

My wife and boy flew Southwest out of B'ham a few months ago and were delayed because of tornado warnings inthe Ham.  I went to pick them up and couldn't even see the runway it was storming so bad.  They were delayed about 2 hours and the luggage was 3 hours behind that.  Southwest gave her a voucher right there for about $150.00 if I remember right.
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My doctor told me I needed to stop masturbating.  I asked him why, and he said, "because I'm trying to examine you."

bottomfeeder

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Re: My Joyous Experience With Delta
« Reply #8 on: March 18, 2010, 12:59:05 PM »
I guess I'm not flying Delta ever again.
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Snaggletiger

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Re: My Joyous Experience With Delta
« Reply #9 on: March 18, 2010, 01:26:31 PM »
Here's my thing.  I've flown Delta a few times before this and never a problem.  Board the plane, get where you're going and move on.  But, this was the first time I had to deal with all the behind the scenes personnel.  It was just mind-boggling how adversarial and incompetent they all were.

I know I have to fly again in June and Delta looks like the one option I have if I want a direct flight.  I may flip a coin.  However, the new Panama City airport is opening in about 2 months and it will be a Southwest hub.  Plus, that's an hour and a half drive for me as opposed to 3 1/2 to Atlanta. 
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My doctor told me I needed to stop masturbating.  I asked him why, and he said, "because I'm trying to examine you."

Saniflush

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Re: My Joyous Experience With Delta
« Reply #10 on: March 18, 2010, 02:38:46 PM »
Here's my thing.  I've flown Delta a few times before this and never a problem.  Board the plane, get where you're going and move on.  But, this was the first time I had to deal with all the behind the scenes personnel.  It was just mind-boggling how adversarial and incompetent they all were.

I know I have to fly again in June and Delta looks like the one option I have if I want a direct flight.  I may flip a coin.  However, the new Panama City airport is opening in about 2 months and it will be a Southwest hub.  Plus, that's an hour and a half drive for me as opposed to 3 1/2 to Atlanta. 

Really the part of this whole story that deserves hard questions be asked is why didn't you give a call?

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"Hey my friends are the ones that wanted to eat at that shitty hole in the wall that only served bread and wine.  What kind of brick and mud business model is that.  Stick to the cart if that's all you're going to serve.  Then that dude came in with like 12 other people, and some of them weren't even wearing shoes, and the restaurant sat them right across from us. It was gross, and they were all stinky and dirty.  Then dude starts talking about eating his body and drinking his blood...I almost lost it.  That's the last supper I'll ever have there, and I hope he dies a horrible death."

dallaswareagle

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Re: My Joyous Experience With Delta
« Reply #11 on: March 18, 2010, 03:34:54 PM »
Nope, no lawsuit.  Dude was just pissed that they destroyed his stuff.

My wife and boy flew Southwest out of B'ham a few months ago and were delayed because of tornado warnings inthe Ham.  I went to pick them up and couldn't even see the runway it was storming so bad.  They were delayed about 2 hours and the luggage was 3 hours behind that.  Southwest gave her a voucher right there for about $150.00 if I remember right.

I fly Southwest (alot) Flying SW into ham for the A-day game. Cheaper than American-don't have to pay bullshit bagges fees-  Only Add's about  45 minutes to my drive down to auburn. Southwest seems to hire people who give a damn-It is there company. I have had stuff happen, (lost luggage) gave them my cell an e-mail- they kept me up to speed on where my luggage was , got it to me, and gave me $150.00 off my next flight.

I think there is a reason why SW is the only Airline turning a profit.
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A veteran is someone who, at one point in his life, wrote a blank check made payable to 'The United States of America ' for an amount of 'up to and including my life.' That is Honor, and there are way too many people in this country who no longer understand it.'

Jumbo

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Re: My Joyous Experience With Delta
« Reply #12 on: March 18, 2010, 03:44:54 PM »
Bird, I'm sorry your family had to go through with all that shit, but your story has me laughing my ass off.
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You'll never shine if you don't glow.

bottomfeeder

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Re: My Joyous Experience With Delta
« Reply #13 on: March 18, 2010, 03:49:25 PM »
This is probably what happened to your bags.

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dallaswareagle

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Re: My Joyous Experience With Delta
« Reply #14 on: March 18, 2010, 04:03:23 PM »
http://www.deltareallysucks.com/

Above is a web-site about Delta.

When you type in Delta Sucks: There is a lady who does. :gig:  (NSFW)
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A veteran is someone who, at one point in his life, wrote a blank check made payable to 'The United States of America ' for an amount of 'up to and including my life.' That is Honor, and there are way too many people in this country who no longer understand it.'

Pell City Tiger

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Re: My Joyous Experience With Delta
« Reply #15 on: March 18, 2010, 07:03:25 PM »
Bird, I'm sorry your family had to go through with all that shit, but your story has me laughing my ass off.
^^ THIS ^^

B, God bless you man! Those fuckers can kiss my ass. It'll be a cold day in hell before I fly Delta again. My experience with their staff stemmed from a misdirected baggage issue. I flew from O'Hare into Hartsfield, but my luggage went to Salt Lake City. It took them 4 days to get it to me. I bet I heard the word, "pamflet" 2 dozen times.

I wrote Delta airlines a tersely worded letter and explained what I thought of their customer service representatives and anyone else dealing with the public in Atlanta.
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"I stood up, unzipped my pants, lowered my shorts and placed my bare ass on the window. That's the last thing I wanted those people to see of me."

Lurking Tiger

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Re: My Joyous Experience With Delta
« Reply #16 on: March 18, 2010, 07:36:10 PM »
I fly Delta almost every other week.

Continental and American are customers of mine.

All big airlines suck to a certain degree.

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Tiger Wench

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Re: My Joyous Experience With Delta
« Reply #17 on: March 18, 2010, 11:28:58 PM »
I fly Delta almost every other week.

Continental and American are customers of mine.

All big airlines suck to a certain degree.
Continental being the hometown airline is another reason why I am grateful to live in Houston.  Of all the majors (and I do not count Southwest as a major, since they do not fly internationally), CAL is my hands down favorite.  Their prices are reasonable, their service is vastly superior to American or Delta, their FF program kicks ass and they go everywhere I could conceivably want to travel.  I have had VERY VERY VERY few issues with CAL in the last ten years.

I hate American and USAir with the heat of a thousand white hot suns.  I am also blessed as hell not to EVER have to fly Delta.  If I cannot get there on Continental, I don't want to go.

I <3 CAL. 
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Snaggletiger

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Re: My Joyous Experience With Delta
« Reply #18 on: March 19, 2010, 10:29:17 AM »
If anything good came out of all this, I definitely learned the value of properly packing a carry-on.  An airline will leave a mo-fo stranded for the night and if all your shit is in the bags you checked, you better be prepared to rinse your drawers in the sink.
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My doctor told me I needed to stop masturbating.  I asked him why, and he said, "because I'm trying to examine you."

CCTAU

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Re: My Joyous Experience With Delta
« Reply #19 on: March 19, 2010, 10:38:19 AM »
The title of this thread had me thinking you had joined the mile high club.


A carry on is the best way to survive. Especially if you are traveling internationally.
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Five statements of WISDOM
1. You cannot legislate the poor into prosperity, by legislating the wealth out of prosperity.
2. What one person receives without working for, another person must work for without receiving.
3. The government cannot give to anybody anything that the government does not first take from somebody else.
4. You cannot multiply wealth by dividing it.
5. When half of the people get the idea that they do not have to work because the other half is going to take care of them, and when the other half gets the idea that it does no good to work because somebody else is going to get what they work for, that my dear friends, is the beginning of the end of any nation.