Kinda cool...I guess...

[AUChizad]

http://auburntigers.cstv.com/sports/m-footbl/spec-rel/040109aac.html

Auburn Partners With GuestAssist To Improve Fan Experience And Security

Jordan-Hare Stadium will be first college facility to use GuestAssist.

April 1, 2009

AUBURN - Auburn University Athletics has selected GuestAssist - the industry-leading spectator communication system - for use at Jordan-Hare Stadium beginning this fall. GuestAssist provides instant two-way, text messaging-based communication between ticket holders and event staff, allowing for improved management of safety, security and guest services.

Auburn is the first NCAA school to implement GuestAssist, which is currently used by a number of major sports franchises and facilities throughout North America.

"On football Saturdays, Jordan-Hare Stadium becomes Alabama's fifth-largest city, with more than 87,000 fans in attendance," said Auburn Associate Athletic Director Jeff Steele. "Maintaining safety and security and providing responsive customer service to Tiger fans is a priority for the university, and GuestAssist will improve our ability to do that efficiently and effectively.

"We selected GuestAssist because of its proven track record in the National Football League and Major League Baseball, and we're proud to be the first college in the U.S. to offer the service," Steele said.

GuestAssist provides a simple text message code that will permit fans to send questions, concerns or requests via their mobile phones to the command and control center at Jordan-Hare Stadium. The number will be communicated to fans via signage, public address announcements and other means.

A single staff member can handle and respond to incoming requests through GuestAssist's customized software interface. The operator can send reply messages directly to the fan's phone to answer questions or obtain more information, and, if necessary, can quickly dispatch safety/security, medical or guest services staff to the appropriate location.

"GuestAssist gives large venues such as stadiums, arenas and theme parks an additional layer of security to serve their operational needs and the ticket holders' well being," said Jeremy Konko, founder of GuestAssist. "Text messaging is the ideal communications vehicle in loud stadiums like Jordan-Hare, and it allows for secure, anonymous communication and real-time response."
 

 
   

GuestAssist will also provide Auburn with post-event reporting and analysis of guests' concerns to help the team's front office improve staffing, fine-tune security procedures and better understand fans' common questions and further concerns.

Houston-based GuestAssist is a member of the Stadium Managers Association and the International Association of Assembly Managers.

About GuestAssist
GuestAssist is an enterprise feedback management platform that gives your customers easy access to you, and gives you a vehicle to engage them. It is text and web-based and allows stadiums, conferences, event managers and hoteliers to talk to their guests via text messages using their own mobile phones. GuestAssist is currently licensed for use at venues across North America, such as:

* Yankee Stadium (New York Yankees)
* Georgia Dome (Atlanta Falcons)
* Lincoln Financial Field (Philadelphia Eagles)
* Cleveland Browns Stadium (Cleveland Browns)
* Heinz Field (Pittsburgh Steelers and University of Pittsburgh)
* M & T Bank Stadium (Baltimore Ravens)
* Giants Stadium (New York Giants and New York Jets)
* FedEx Field (Washington Redskins)
* Ford Field (Detroit Lions)
* MacAfee Coliseum (Oakland Raiders)
* Texas Stadium (Dallas Cowboys)
* Invesco Field (Denver Broncos)
* Ralph Wilson Stadium (Buffalo Bills)
* Gillette Stadium (New England Patriots)
* Lucas Oil Stadium (Indianapolis Colts)
* RFK Field (DC United)

[Ogre]

So now someone can text security when they see Saniflush being Saniflush at the games.  Seems a little Big Brotherish to me.

[Snaggletiger]

So now someone can text security when they see Saniflush being Saniflush at the games.  Seems a little Big Brotherish to me.

Don't worry about Sani.  He'll be too busy having X-Box slap fights with supposed Alabama LB's over teh intrawebs.

[Kaos]

At least I'll know what to do now when the fucker in front of me lights up the Marlboro for the fifth time.  No need to punch him in the skull any longer.

[wesfau2]

At least I'll know what to do now when the fucker in front of me lights up the Marlboro for the fifth time.  No need to punch him in the skull any longer.

In a non-dome environment, I wish that the worst thing my neighbors did was smoke cigs.

[Hogwally]

Exactly where do you go to games?  I like to think I've been around ya know?  But I don't think I want to go to a game there.  I'll watch that one on the HD.

[Townhallsavoy]

Don't like this one bit. 

Scenario #1 - So, drunk fuck keeps bumping into me and getting pissed about it.  Since he's drunk, he doesn't realize that it's his stumbling ass that is causing the problem.  Also because he's drunk, the only logical thought that pops into his head is to text message security that he noticed a handgun hidden in the inside of my Auburn jacket.  Security of course will have to check that shit out, which will lead to me missing the most exciting part of the game.  Fuck that.

Scenario #2 - Dickhead Bama fan in front of me is acting overly obnoxious.  A girl tells him to shut his mouth.  He punches her in the face.  Instead of proceeding to kick this guy's ass, I remember that Auburn has purchased GuestAssist.  I type in the special code to get some help, and I hit send.  OH FUCK.  I forgot there were 87,000 cell phone signals crammed into one place.  Text message doesn't go through.  I guess I have to kick this guy's ass myself, and if I hadn't worried about GuestAssist, I could have accomplished it ten minutes ago. 

Granted, my worst experiences with security issues came from the student section where you were jam packed.  Sadly, I won't have to experience anything like that again. 

[War Eagle!!!]

Rick Rielly wrote an article I read about a week ago on this service. As most of his articles, it was a good read. I found it on espn.com. I don't have link right now because I am posting from my phone...

[Saniflush]

Screw them.  That's why I let the bourbon flow free to everyone in my area so I don't get reported.  I find it best to incriminate everyone around if possiable.