Why bother reserving a car? Why?
My truck is in the shop. I had to rent a car for a few days. Scheduled it ahead of time, went to the Enterprise site, picked out what I needed to drive. I have to carry a few things around this week for some stuff I'm doing so I chose something that would handle it.
Arrive at Enterprise at my appointed time.
"Yeah, we're a little low on inventory. All we've got is what's out front."
Oh, you mean that golf cart?
"It's a little small, I know, but we don't have anything else. It's a Nissan Versa."
It's a golf cart. I reserved something different and paid up front.
"Yeah, well we just don't have that now. I mean one could come back in sometime later and maybe we could do a swap or something, but that's what we have."
So I reserved and paid for one thing, but you're giving me a golf cart instead?
"Yeah. Or you can come back later and see what we have."
I was dropped off here by the dealership because I was picking up the vehicle I reserved. I don't have any way to go anywhere else.
"Well, you could call somebody to come get you, or maybe borrow their car or something and see if we get anything in later, but for now all we have is the Versa and I've got some other people waiting if you don't want it."
So, basically, if I'd come in 15 minutes later you wouldn't even have the golf cart?
"Pretty much."
Shit. Give me the keys to that piece of crap. But I'm going to need an adjustment on the fees.
"Oh, we can't do that until after. I can try to get you a refund when you turn it in, and they'll put it back on your card within 30 days if we can get that done. Thanks for doing business with Enterprise!"
I've got half a mind to drive this thing out in the middle of nowhere and leave it. Tell them I don't know what happened to it.