They're the micro-managers. Chizik is the CEO. I totally get that the buck stops with him, but shouldn't it be handled at a lower level first?
CEO or fired up in your face practice coach?
I've owned my own business for a long time. It's grown slowly enough that I could manage things but I'm at a crossroads now.
I had a good friend of mine who owned a much larger company come in and help me look at people, processes, the whole nine yards.
We'd barely begun the process when he told me I had to make a decision and everything else would stem from that.
"You can either work or you can run the business. If you run the business you cannot lose direction by diving into the minute details, handling the programming or customer support yourself. You hire people to do that. If you want to work, if you want to be a hands on, doing things person you are going to have to hire someone to run the business. They can report to you and you can help guide the decisions but you have to let them manage everything else. So which is it? Work or run the business?"
Chizik can't be CEO and do the rest.